The headlines from Washington are filled with reports of multiple investigations of government agencies, from the State Department due to the Benghazi attack and Justice for the seizure of AP reporters’ phone logs to allegations the IRS targeted selected organizations. Regardless of one’s political views, the President must respond and take action with respect to each of these situations.
All this public visibility of operating disruptions brings into focus an interesting question. As president of your company, what would you do if you found your company plastered all over the Internet and cable news because of events analogous to those being reported out of Washington today? What does how one responds to the news say about leadership and management?
If events like this occurred concurrently in your company – for example, rampant misappropriation of expense budgets , bogus orders from the Sales group to earn bonus awards, rapid increases in vendor chargebacks for purchase order violations, or errors in 401K funding and the IRS alleging tax underpayments – what would you do?
This is a time for reflection and learning complex, multi-level approaches to problem resolution. How would you deal with simultaneous, diverse crises across multiple departments? Where do you focus and begin? How do you hold employees accountable?
Have you ever been in complex situations where you’ve doubted yourself or your ability to overcome such challenges? If so, what did you do?
Please share your thoughts.